Welcome to the roccaboutique.com website (the “website”). By accessing this website you agree to these terms and conditions (the “Terms”). If you do not agree to them you may not use this website and should leave it immediately. Roccaboutique.com is an online service of ROCCA (“ROCCA”/”We”/”our”/”us”) provided solely for your personal use for the sale of clothing, accessories and other Items (“Items”).
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms. By using this site you agree to comply with, and be bound by, these Terms.
Making a purchase
To be eligible to purchase Items on this Website you must:
a. be the holder of a valid debit/credit card
b. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting Customer Services on the following email firstname.lastname@example.org. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. When you order an Item from roccaboutique.com you are offering to buy it for the price stated.
You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the ??Confirm Order?? button at the end of the on-line order process.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, along with an email providing you with a payment reference and the value of your order that will be debited from your credit/debit card. These emails are not order confirmations or order acceptance from ROCCA.
Unless we have notified you that we do not accept your order or you have cancelled your order within 1 hour of submitting, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please contact ROCCA on +44 (0) 1423 564146 during our office hours of 09.30 to 17.30 Monday to Saturday (not including Bank Holidays) GMT, or email email@example.com.
We may not accept your order if (i) an item you have ordered is out of stock, (ii) your card is due to expire within 28 days of your purchase date, (iii) we are unable to obtain authorisation for your payment, or (iv) we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can’t supply any Item we will release the funds being held in your account for the purchase.
Roccaboutique.com allows orders to be processed online, or over the phone, using a valid credit or debit card. Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.